Returns and Refunds

Last updated: April 2026

  1. Introduction

    This Returns and Refunds Policy outlines the conditions under which products purchased from Braaiery may be returned and refunds considered.

  2. Eligibility for Returns

    Products may be eligible for return provided they are unused, undamaged, and returned in their original packaging, subject to approval by Braaiery.

  3. Return Timeframes

    Requests for returns must be submitted within 5 working days after delivery or collection.

  4. Non-Returnable Items

    Certain products may not be eligible for return, including but not limited to:

    • Custom-made or special-order items
    • Wors, patties, and mince unless the products were spoiled at the time of purchase and not due to incorrect handling of the products
    • Products damaged due to misuse or incorrect handling

  5. Return Process

    To request a return, customers must contact Braaiery with relevant order details. Returns may only be processed once authorisation has been provided.

  6. Refunds

    Approved refunds will be processed using the original payment method where possible. Refund processing times may vary depending on the payment provider and administrative procedures.

  7. Shipping Costs

    Shipping and handling costs are generally non-refundable unless otherwise agreed in writing. Customers may be responsible for return shipping costs unless the return is due to a fault or error on the part of Braaiery.

  8. Faulty or Damaged Products

    If a product is received in a damaged or defective condition, customers should notify Braaiery as soon as reasonably possible. Such cases will be assessed and handled in accordance with applicable consumer protection laws.

  9. Services and Installations

    Returns and refunds for services, including installation and engineering work, are assessed on a case-by-case basis depending on the stage of completion and contractual agreements.

  10. Changes to This Policy

    Braaiery reserves the right to update this Returns and Refunds Policy at any time. Changes will be posted on this page and will take effect upon publication.

  11. Contact Information

    If you have any questions regarding returns or refunds, please contact Braaiery using the contact details provided on this website.