Privacy Policy

Last updated: April 2026

  1. Introduction

    Braaiery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

  2. Information We Collect

    We may collect personal information including, but not limited to:

    • Your name and surname
    • Email address
    • Contact number
    • Physical or delivery address
    • Information submitted via contact, quote, or sizing forms
    • Login credentials where applicable

  3. How We Collect Information

    Information is collected when you voluntarily submit forms, request quotations, register an account, place an order, or otherwise interact with the website.

  4. Use of Personal Information

    We use your personal information to:

    • Respond to enquiries and quotation requests
    • Provide products and services
    • Process orders and payments
    • Communicate with you regarding your requests or purchases
    • Improve our website and service offerings

  5. Lawful Basis for Processing

    Personal information is processed in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA), based on consent, contractual necessity, or legitimate business interests.

  6. Information Sharing

    Braaiery does not sell or rent your personal information. Information may be shared with trusted third parties only where necessary to fulfil services, process payments, or comply with legal obligations.

  7. Data Storage and Security

    We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

  8. Data Retention

    Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

  9. Cookies and Tracking Technologies

    Our website uses cookies to enable core functionality and improve user experience. For more information, please refer to our Cookie Policy and cookie settings.

  10. Your Rights

    You have the right to:

    • Request access to your personal information
    • Request correction or deletion of your information
    • Withdraw consent where applicable
    • Lodge a complaint with the relevant data protection authority

    To request account or data deletion, use our dedicated Account and Data Deletion page. Requests are processed within 72 business hours after verification.

  11. Third-Party Websites

    This website may contain links to third-party websites. Braaiery is not responsible for the privacy practices or content of such websites.

  12. Changes to This Policy

    Braaiery reserves the right to update this Privacy Policy at any time. Changes will be posted on this page and take effect upon publication.

  13. Contact Information

    If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Braaiery using the contact details provided on this website.